DBK CUSTOM APPAREL & PRINTING
TERMS & CONDITIONS
By placing an order with DBK Custom Apparel & Printing, you acknowledge that you have read, understand, and agree to the following Terms & Conditions.
We truly appreciate every order placed with DBK. We are a small business, and we work hard to provide quality products, quick turnaround times, and great customer service. If an issue happens, please give us the opportunity to work with you and make it right.
TURNAROUND TIME
Our current standard turnaround time (TAT) for DTF transfers is up to 3 business days unless otherwise stated on the product listing or promotion.
Business days are Monday–Friday and exclude weekends and federal holidays that result in USPS and/or UPS closures.
Rush TAT is up to 2 business days and must be purchased when available.
Turnaround time begins once we have everything needed to complete your order, including:
• Correct artwork
• Correct gang sheet/file
• Complete order information
• Full payment
If we have to contact you because something is incorrect or missing, your TAT may be delayed.
T-shirts, apparel, handmade clothing, specialty products, and certain sales may have different turnaround times. Please read the individual product listing before purchasing.
Turnaround time is production time only. Shipping/transit time is NOT included in TAT.
ARTWORK — WHAT YOU SEND IS WHAT WE PRINT
Please make sure your artwork is completely ready to print before submitting your order.
Your artwork should be:
• A transparent PNG when transparency is required
• At least 300 DPI at the intended print size for the best print quality
• Prepared with CMYK printing in mind
• The correct size, orientation, and layout
DBK does not automatically proofread, redesign, resize, remove backgrounds, color-correct, or fix customer-submitted artwork.
What you upload is what we print.
Please zoom in and look over your artwork before submitting it. If your original file is blurry, pixelated, has a background, contains a spelling mistake, is incorrectly sized, or has another artwork-related issue, that issue may appear in the finished transfer.
DBK is not responsible for errors contained in customer-submitted artwork.
If the transfer is printed correctly based on the file you provided and you would like it printed again with corrected artwork, a new order must be purchased.
COLOR DISCLAIMER
Please understand that the colors you see on your phone, tablet, or computer screen may not look exactly the same when printed.
Screens display colors differently than physical DTF printing, and screen brightness/settings can also affect how colors appear.
While we work hard to provide consistent, high-quality prints, exact color matching is not guaranteed unless specifically discussed and agreed upon before production.
Reasonable color differences between a screen and a printed transfer are not considered a printing error.
ARTWORK RIGHTS
By submitting artwork to DBK Custom Apparel & Printing, you confirm that you own the artwork or have permission/licensing necessary to reproduce it.
The customer is responsible for ensuring they have the right to reproduce any copyrighted, trademarked, licensed, or otherwise protected artwork they submit.
DBK is not responsible for intellectual-property violations involving customer-supplied artwork.
We reserve the right to refuse to print any artwork at our discretion.
INCORRECT OR INCOMPLETE ORDERS
Please double-check your order before submitting it.
If you purchase the incorrect size, submit an incorrect file, underpay for the size ordered, or provide incomplete information, your order will not move into production until the issue has been corrected.
This may delay your turnaround time.
If we need something from you, we will contact you using the email address attached to your order.
Please make sure your email address is correct and check your inbox/spam folder after placing an order.
If we are unable to complete your order because of an issue requiring customer action and we do not receive a response, DBK reserves the right to cancel the order and issue eligible funds as store credit.
GANG SHEETS
PLEASE CHECK YOUR ENTIRE GANG SHEET BEFORE SUBMITTING IT.
Once submitted, gang sheets cannot be edited by DBK.
We print exactly what you send us.
DBK is not responsible for customer-created gang sheet errors, including but not limited to:
• Incorrect image sizes
• Duplicate images
• Missing images
• Spelling errors
• Poor image quality
• Unwanted backgrounds
• Incorrect colors in the original artwork
• Incorrect placement/layout
• Images accidentally cut off in the submitted file
If you believe DBK made a printing error on your gang sheet, please contact us before cutting the sheet.
You must provide clear photos of the FULL, UNCUT gang sheet so we can verify the issue.
Once a gang sheet has been cut, altered, pressed, or otherwise used, we may no longer be able to verify that the issue occurred during printing, and the claim may be denied.
SINGLE TRANSFERS — CHECK BEFORE PRESSING
Please inspect your transfer BEFORE pressing it onto a garment.
If something appears incorrect, stop and contact us before pressing.
If DBK made a verified printing error, we are happy to work with you to correct it.
However, once a transfer has been pressed onto a shirt or other item, we cannot be responsible for an error that was clearly visible on the transfer before pressing.
We may require photos of the unused transfer before approving a reprint or store credit.
PRESSING YOUR TRANSFERS
DBK transfers are HOT PEEL.
RECOMMENDED PRESSING INSTRUCTIONS
Temperature: 275°F
Time: 10 seconds
Pressure: HIGH PSI
Peel: HOT PEEL
Customers are responsible for using the proper temperature, time, pressure, equipment, garment/material, and application method.
Different heat presses, garments, and materials can behave differently. Pressure is extremely important when applying DTF transfers.
DBK is not responsible for transfers or garments damaged due to incorrect temperature, insufficient pressure, excessive or insufficient pressing time, incorrect application, equipment issues, incompatible materials, or failure to follow the pressing instructions listed above.
If you are using a new garment, material, or heat press, we strongly recommend testing before completing a large order.
IF DBK MAKES A MISTAKE
We are human, and while we work extremely hard to make sure orders leave correctly, mistakes can happen.
If the mistake is ours, please email us and give us the opportunity to fix it.
Clear photos and your order number may be required so we can determine what happened.
Once we verify that the error occurred during DBK's production process, we will determine the appropriate resolution, which may include a reprint/replacement or store credit, depending on the situation.
Our goal is to make legitimate issues right.
CANCELLATIONS & STORE CREDIT
Orders can move into production quickly, so cancellations are not guaranteed.
Once an order has entered production or has already been printed, it cannot be canceled.
If there is no mistake on DBK's end and an eligible order is approved for cancellation before production, the amount may be returned as DBK store credit/gift card rather than the original payment method, except where otherwise required by law.
Store credit:
• Has no cash value except where required by law
• Cannot be redeemed for cash
• Is non-transferable unless DBK specifically approves otherwise
• May be excluded from certain sales or promotions
WEBSITE SALES & DISCOUNT CODES
Please read the details of each sale before ordering.
Unless specifically stated otherwise, website sales exclude 12.5-inch transfers.
If a 12.5-inch transfer is ordered using a promotion that excludes that size, the transfer may be adjusted to the largest eligible sale size, currently 11 inches.
Discounts, promotional offers, and coupon codes cannot be combined unless DBK specifically states otherwise.
Sale terms listed on the website or promotional post are considered part of the terms of that promotion.
THURSDAY $15 GANG SHEET SALE
Our Thursday promotion applies to eligible 60-inch gang sheets for $15.
NO ADDITIONAL DISCOUNT CODES MAY BE USED ON THE THURSDAY SALE.
If an unauthorized discount code is used, DBK reserves the right to void the discount/order. If the order cannot be completed under the promotional terms, eligible funds may be returned as DBK store credit.
Thursday sale orders have a turnaround time of up to 5 business days.
For example, if you place an eligible order on Thursday, it should be completed no later than the following Thursday, excluding federal holidays and delays caused by incorrect files, missing information, or other customer-related issues.
SHIPPING
Please make sure your shipping address is 100% correct before completing checkout.
DBK is not responsible for packages shipped to an incorrect address provided by the customer.
If you notice an address mistake, email us immediately. We will do our best to correct it if the order has not shipped, but address changes cannot be guaranteed once an order has been processed.
Once your package has been accepted and scanned by USPS, UPS, or another shipping carrier, transit times and carrier delays are outside of DBK's control.
Orders returned to DBK because of an incorrect or undeliverable address may require an additional shipping payment before they can be sent again.
LOCAL PICKUP
Please DO NOT attempt to pick up your order until you receive your READY FOR PICKUP notification.
An order being placed does not mean it is immediately available.
Once your order has been marked ready, please follow the pickup instructions provided.
ORDER ISSUES & CLAIMS
Please inspect your order as soon as you receive or pick it up.
Any suspected printing error, missing item, or other order issue should be reported to DBK by email within 3 business days of receiving your order.
Please include:
• Your name
• Order number
• Description of the issue
• Clear photos showing the issue
Waiting to inspect an order, cutting a gang sheet, pressing a transfer, or otherwise using the product may prevent DBK from being able to verify the original condition of the item.
CHARGEBACKS & PAYMENT DISPUTES
If you experience an issue with your order, please contact DBK by email before initiating a chargeback or payment dispute.
We work extremely hard to make DBK successful and genuinely want our customers to be happy with their orders. Mistakes and unexpected issues can happen, and we are willing to work with you when a legitimate problem occurs.
All we ask is that you give us the opportunity to review the situation and work toward a resolution first.
DBK maintains records that may include submitted artwork, order details, payment information, customer communication, tracking information, pickup information, and fulfillment records. These records may be submitted to payment processors or financial institutions in response to a payment dispute or chargeback.
Customers who initiate a chargeback or payment dispute without first attempting to resolve the issue directly with DBK may no longer be permitted to place future orders with DBK Custom Apparel & Printing.
DBK reserves the right to refuse future service and cancel future orders from customers who have initiated chargebacks or payment disputes.
We would much rather have the opportunity to work with you and make a legitimate issue right.
COMMUNICATION — EMAIL ONLY
For anything regarding an order, EMAIL IS THE ONLY OFFICIAL METHOD OF COMMUNICATION WITH DBK CUSTOM APPAREL & PRINTING.
Please email:
DBKVIP.CUSTOM.CREATIONS@GMAIL.COM
Facebook comments, Facebook Messenger, personal messages, social-media comments, or messages sent to personal accounts are not considered official order communication and may not receive a response.
Please include your name and order number in your email.
Keeping order communication through email allows us to keep everything organized and make sure nothing gets overlooked.
RIGHT TO REFUSE SERVICE
DBK Custom Apparel & Printing reserves the right to refuse or discontinue service when reasonably necessary, including in situations involving abusive, threatening, harassing, fraudulent, or repeatedly inappropriate behavior toward DBK.
We are always willing to have a respectful conversation and work through legitimate order concerns. However, abusive or threatening communication toward DBK will not be tolerated.
FINAL AGREEMENT
PLEASE REVIEW YOUR ORDER AND ARTWORK BEFORE CHECKING OUT.
By completing checkout and placing an order with DBK Custom Apparel & Printing, you acknowledge that you have read, understand, and agree to these Terms & Conditions.
You also acknowledge that:
WHAT YOU SUBMIT IS WHAT WE PRINT.
You are responsible for reviewing your artwork, sizes, gang sheets, shipping information, and order details before submitting your order.
If DBK makes a verified mistake, give us the opportunity to make it right. We are happy to work with you.
Thank you for supporting DBK Custom Apparel & Printing. 🖤